User Help Desk

You want to increase productivity in your company using a new software package. To do so, you need to guarantee the acceptance and usability of business-critical applications. Already during the design and development of our solutions, we drew on feedback from users and have provided a multitude of help documents, both online and in print.

But you can expect even more: we offer you help services over and above the norm and can, upon request, organize a central point of contact for any support requirements. So you can stay concentrated on your business.

The user help desk service package includes:

• Call processing according to agreed service levels (priority, reaction, solution and business time)
• Holding/ Processing requests
  
• Support in using zetVisions software
• Remote support over a secure connection
• Direct access to Level 2 and 3 support (zetVisions, SAP)

zetVisions Support Characteristics

• Support for approx. 200 customers
• More then 1,500 customer requests per year
• Customer and service orientation in permanent focus
• Very high customer satisfaction rate
• Qualified support staff (project experience and continuous training)
• Standardized, customer focussed support processes
• Escalation management
• Ticketing system via Internet 7x24h available
• Transparency by ticket monitoring