zetVisions develops standard solutions, which may be adjusted to company specific requirements thanks to their architecture and modularity. For this reason, when introducing the solution an analysis of the customer requirements is just as necessary as a well thought through project management.
Our consultants and project managers can advise you in detail on the available options and can develop a concrete procedure from the first kick-off meeting, through the preparatory workshops, right up to initial product use together with you. We extend our competencies through experienced consulting and implementation partners.
We offer the following consulting services:
- Development of migration scenarios and data transfer
- Implementation and customization of zetVisions solutions
- Training of users, administrators, and power users
- Project Management and Professional Services
Our software solutions are designed and organized into processes, which quickly enables users to employ the solutions efficiently and in a target-oriented way. Furthermore, all users will receive training in exactly those functions that they really need - and understand. However, zetVisions solutions are, of course, concerned with complex relationships.
We offer the following training services:
- Who we train: users and partners
- What we train: everything concerned with zetVisions solutions and SAP basic administration
- Where we train: on-site, at users’ locations (in-house), or directly at zetVisions
- How we train: our trainings have a modular design (basic knowledge, operation, special knowledge) in order to optimally respond to our users’ knowledge level.
You will find further details on the training contents and the training dates here: Seminars & Trainings
Our competent support team convinces with their functional and technical know-how and responds to your queries with empathy. A short reaction and processing time are as important to us as delivering the matching solution for your issue.
- Support for about 200 customers
- More than 1,500 customer enquiries p.a.
- We permanently focus on customer and service orientation
- Very high customer satisfaction rate
- Qualified support personnel through project experience and permanent education
- Standardized, customer-oriented support processes
- Escalation management
- Ticket system 24/7 accessible via Internet
- Transparency through monitoring of the tickets