PROFESSIONAL SERVICES

Support

Our competent support team convinces with their functional and technical know-how and responds to your queries with empathy. A short reaction and processing time are as important to us as delivering the matching solution for your issue.

  • Support for about 200 customers
  • More than 1,500 customer enquiries p.a.
  • We permanently focus on customer and service orientation
  • Very high customer satisfaction rate
  • Qualified support personnel through project experience and permanent education
  • Standardized, customer-oriented support processes
  • Escalation management
  • Ticket system 24/7 accessible via Internet
  • Transparency through monitoring of the tickets