PROFESSIONAL SERVICES
Support
Our competent support team convinces with their functional and technical know-how and responds to your queries with empathy. A short reaction and processing time are as important to us as delivering the matching solution for your issue.
- Support for about 200 customers
- More than 1,500 customer enquiries p.a.
- We permanently focus on customer and service orientation
- Very high customer satisfaction rate
- Qualified support personnel through project experience and permanent education
- Standardized, customer-oriented support processes
- Escalation management
- Ticket system 24/7 accessible via Internet
- Transparency through monitoring of the tickets
