Support that really helps - Our promise
Support
Support that really helps - Our promise
Our support is not a hotline - we see ourselves as a partner to our customers. Our aim is to work quickly, precisely and in a solution-oriented manner in order to resolve your concerns efficiently. In doing so, we rely on customer-oriented support and sound expertise.
Our mission statement
Our values in support
Our support should be more than just a hotline. Customer orientation and customer satisfaction are our top priorities.
Our services
How we support you
Our strength lies in our ability to find individual solutions.
- Technical assistance: analysis & troubleshooting through in-depth expertise
- Solution finding: Identification & containment of problems. If things get stuck, we are there for you
- Best Practices: Recommendations & tips for optimal use of our software
Our customers benefit from our in-depth knowledge - not only of our software, but also of the SAP & Oracle systems in which it is integrated.
Our team
Our team and our way of working
Our support team is highly qualified and works closely together. Each of us has been a part of zetVisions for more than 5 years. Accordingly, every person in the team is familiar with all topics - this way we avoid long waiting times and ensure that your request is processed quickly.
- Our expertise: Our support starts directly with second-level support - as specialists, we take responsibility for solving your problem.
- Languages: Our support is available in German and English.
- Personal contact: Get to know our team! We have been a well-established team for many years and are therefore close to our customers.
Get to know us
Jörg Glasbrenner
"It's important to me to find the right balance between support and advice. My aim is not only to support our customers with problems, but also to provide them with valuable input so that they can derive the greatest possible benefit from our solutions."
Jörg Glasbrenner, Senior Consultant Customer Care
Get to know us
Ralf Ellikofer
"For me, support means not just solving problems, but really understanding them. Through precise analyses and targeted assistance, we ensure that our customers benefit from our solutions in the long term."
Ralf Ellikofer, Senior Consultant Customer Care
The support from zetVisions is fast, competent and always friendly - the uncomplicated communication in particular makes working with them so pleasant.
Rudolph Palosi, Adolf Würth GmbH & Co. KG
Do you need help?
How to reach us
Our ticket system is the central point of contact for all support queries.
Ticket system: available 24/7 for inquiries - so nothing gets lost!
Why no telephone or e-mail?
To ensure fast and transparent processing, we focus on the ticket system. Important documents relating to the support case are immediately available to you and us.
